1. Scope of the Service

ASC Portal provides role-based access to internal business features, which may include account management, task management, site and project records, assignments, timesheet entry and approvals, reporting, team support, notifications, and administrative tooling such as backup workflows.

Depending on your organisation's configuration, ASC Portal may also provide: an optional AI-assisted chat (Aschley) for querying authorised business data (see section 5); Slack notifications and profile photo sync; and reporting on business data imported from Simpro.

2. Accounts, Authentication, and Security

Users may authenticate with email/password credentials or supported third-party identity providers such as Google. Some security flows may also require email verification or an email one-time passcode. You are responsible for keeping your account credentials secure and for all activity performed through your account.

You must promptly report any suspected unauthorised access, credential exposure, or device/session misuse to the system administrator.

3. Acceptable Use

The portal must be used only for legitimate business purposes. Users must not:

• access or export data without authorisation
• share credentials or bypass role-based restrictions
• upload malicious, unlawful, or irrelevant files or content
• interfere with security, notifications, sessions, or service availability
• use the platform for unlawful, deceptive, or non-business purposes
• use Aschley, the AI chat, where available, to attempt to access, extract, or piece together data outside your authorised access scope

Violations may result in account suspension or termination.

4. User Data and Uploads

You are responsible for ensuring that the information, notes, attachments, addresses, reports, and other content you enter into ASC Portal are accurate, work-related, and lawful to use. Content uploaded to the system may be visible to authorised users and may be included in reports, exports, notifications, or backups where that is part of the feature workflow.

ASC Portal is also used to process employee onboarding and candidate submissions through secure, single-use links sent by email. Anyone using such a link, whether a candidate or a reviewing manager, is bound by the same accuracy and acceptable- use obligations as other users of the service.

5. Aschley, the AI Chat (Where Available)

Where your organisation enables it, ASC Portal provides Aschley, an AI-assisted chat that answers questions, in the portal and in Slack, using authorised business data and, where applicable, sends your question, any screenshots you attach, and related data to a third-party AI provider to generate a response. What data the chatbox can use is controlled by administrator- configured access rules; some especially sensitive data categories may be permanently unavailable to the chatbox or gated behind an administrator compliance review, as described in the Privacy Policy.

AI-generated responses may be incomplete, out of date, or incorrect, including Aschley's view of whether something you show it is a bug. You are responsible for verifying any answer before relying on it for a business decision, and for not using it as a substitute for judgment on matters requiring human review (for example, HR, legal, or compliance decisions).

Authorised administrators can review AI chat conversations, including your questions, their screenshots and the answers you receive, as described in section 5 of the Privacy Policy.

Don't attach screenshots that show other people's personal information you aren't allowed to share, or secrets such as passwords. In a Slack channel, everyone in the channel can read Aschley's answers.

6. Service Availability and Changes

Access to ASC Portal may be changed, restricted, or suspended as needed for maintenance, security, operational, or administrative reasons.

Features, workflows, integrations, and access permissions may be added, changed, or removed over time as the system evolves.

7. Administrative Oversight

ASC Portal may record audit, notification, session, backup, page access, and AI chatbox usage activity for operational and security purposes. Authorised administrators may manage accounts, permissions, sessions, integrations, backup templates, automation, data access rules, and related history as part of operating the service.

8. Privacy

Your use of ASC Portal is also subject to the Privacy Policy, which explains how account data, operational records, uploads, notifications, backups, and external integrations are handled.

9. Policy Updates

ASC ID Group reserves the right to update these terms when necessary. Updates will be reflected on this page and the "Last updated" date above. When you are logged in and a material update has not yet been acknowledged for your account, ASC Portal shows a brief notice linking to the updated Terms of Service and Privacy Policy. Continuing to use ASC Portal after that notice constitutes agreement to the updated terms.

10. Contact

If you have any questions regarding these terms or privacy policies, please contact your system administrator.